DELIVERY POLICY
General Information:
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify​ you and refund you the total amount of your order, using the original method of payment.
Delivery will be made on the date requested* and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regards to times.
*NOTE: to get your order with same day delivery, order must be made by 12pm Mon-Fri and 10am on Saturday
Special delivery conditions apply to hospitals, hotels, funeral parlors, crematoria and cemeteries.
​
Delivery Location:
Items offered on our website are available for delivery to private and business addresses in the Inverell and surrounding districts. We also accept deliveries for the following towns: Ashford, Bingara and Warialda. To deliver to these towns we require a full days notice. See Delivery Costs.
​
Delivery Time:
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence form the date of onboard delivery, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business days means Monday to Friday, except holidays. Please note we do not deliver on Saturdays or Sundays.
​
Delivery Instructions:
You can provide special delivery instructions on the check-out page of our website, alternatively you can contact us.
​
Delivery Costs:
Free delivery within town limits (within the 60km zones)
$10.00 delivery fee to Gilgai
$20.00 delivery fee to Tingha and Delungra.
$30.00 delivery fee to Warialda.
$35.00 delivery fee to Bingara and Ashford
​
Damaged Items in Transit:
If there is any damage to the packaging on delivery, contact us immediately on 0436 282 315
Questions:
If you have any questions about the delivery of your order, please contact us at Northaven Ability Florist.
RETURN & CANCELLATION POLICY
Complaints:
Complaints must be made within 48 hours of delivery. Contact us
​
Replacements & Returns:
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered. Northaven Ability Florist will bear the delivery cost for the replacement and for the item being returned.
In the case of a request for us to pick up and return the item for situations not outlined above, for example, in the case of an unwanted gift, the buyer will be responsible for paying an additional delivery fee equal to the amount of the delivery cost for the suburb the item is being picked up from. Delivery costs can be viewed here.
In the case where it is determined that a refund will be issued, we may request to have the flowers returned to us for inspection. In such a case Northaven Ability Florist will pay any pick up and delivery fees associated with returning the item to us.
​
If Northaven Ability Florist does not deem it necessary for the item to be returned, but you would like us to collect it, you will be charged a delivery fee equivalent to the amount charged for delivery to the suburb the item is being picked up from. Delivery costs can be viewed here.
​
Cancellations:
Cancellations or alterations to orders must be made within 24 hours of original order.
If order is for same day pickup or delivery please contact us as soon as possible (within 3 hours) to give our Florist time to alter or cancel your order if not, the cost of your order will be charged in full including any delivery fees associated if sent out on delivery.
​
​